Refund policy

REFUND POLICY:

EXCHANGES / RETURNS - Subscriptions are NOT returnable except for damaged or defective merchandise.
Exchanges are only offered for items that are damaged or defective (and must be unused).  
We have a 7 day exchange/return policy, which means you have 7 days after receiving your box to inspect and request a exchange/return.

To start a exchange/return, you can contact us at support@animalexplorersclub.com. Please note that exchange/return will need to be sent to the following address:  Animal Explorers Club, 2763 County Road 618, Cape Girardeau, MO  63701

If your exchange/return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange/return will not be accepted.

You can always contact us for any exchange/return question at support@animalexplorersclub.com.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods.  Please get in touch if you have questions or concerns about your specific item.  Unfortunately, we cannot accept returns on sale items or gift cards.

REFUNDS - Subscriptions are NOT refundable.
Please refer to our Exchange/Return Policy and/or Cancellation Policy concerning refunds on merchandise and/or subscriptions.